Frequently Asked Questions
Q:What address do I use to mail my orders to?
A:Our address for mailing is:6101 Boxer Drive, Bethel Park, PA 15102-3213Q: Does M-B Electronics Audio Visual Accept Purchase Orders?
A: Yes, we do. Public Schools,Colleges and accounts that have established open accounts.Q: How do I establish an open account with M-B Electronics?
A:Contact our credit dept at 800-854-5217 for further information.Q: Does M-B Electronics Audio Visual accept charge cards?
A: Yes, we accept Visa, MasterCard, and American Express for orders shipped withing the Continental U.S.Q:How can I make a payment for an order shipping outside the USA?
A:You will need to contact us vis e-mail to request payment instructions. We will accept wire transfers from Western Union or Direct Deposits into our Bank Account, we DO NOT accept charge cards outside the USA at this time.Q: Does M-B Electronics charge for shipping & handling?
A: Yes we do. Use the shipping calculator in our shopping cart to determine shipping cost to your destination. Locations outside the Continental U.S. will need to contact us for shipping cost.Q: What methods of shipping does M-B Electronics use?
A:We use Federal Express and UPS for most shipping and in some instances the US Postal Service.Q:Does M-B Electronics ship outside the United States?
A:Yes we do. Please contact us for payment options and shipping costs before placing your order.Q: Does M-B Electronics offer audio visual equipment?
A: Yes, we carry a full line of Audio Visual equipment & Supplies which can be found under Audio Visual Equipment on the main menu of our web site.Q: Does M-B Electronics offer parts research?
A: Yes, we offer free parts research by phone, fax, or e-mail for audio visual & video replacement parts.Q: Does M-B Electronics Audio Visual have a minimum order?
A: No, but we do have a minimum freight charge of $9.35.Q: How do I place an order?
A: To place an order for Audio Visual, Laminator or Video parts simply fax us, call us, or send us an e-mail.Q: How long does it take before I receive my order?
A: Normally 7-10 business days for most items in some cases where items are special order it may take longer.Q: Does M-B Electronics Audio Visual ship outside the U.S.?
A: Yes, we are a Worldwide distributor for most of the product lines we carry. Q: Does M-B Electronics Audio Visual offer any catalogs?
A: Yes, we offer a quick reference catalog for our Audio Visual, Laminator and Video parts. We also have a full line catalog for Electronic Tools and Electronic Test Equipment.Q: Does M-B Electronics Audio Visual offer service manuals?
A: Yes, we offer service manuals for the product lines we carry as well as a large selection of FREE manuals on our website.Q: Does M-B Electronics Audio Visual sell Audio Visual Equipment?
A: Yes, please call our Toll Free number for special pricing.Q:What is M-B Electronics Return Policy?
A:NO returns will be accepted after 10 days from the date of original invoice. Some parts that are special order may be non-returnable. Please ask your sales rep when making your purchase. Shipping is NOT refundable on returns and the customer is responsible for all shipping costs for returning item(s) back to M-B Electronics.Q:Is there a re-stocking fee for returns?
A: All items returned are subject to a 20% restocking fee at the disceretion of M-B Electronics. Items returned for exchange for another item or items of equal value within (7) days from the date of purchase are NOT subject to a 20% restocking fee.Parts that are considered special order are non returnable and all sales are considered final. Q:What is you return policy if I received a damaged shipment?
A:All damage claims must be reported to M-B Electronics within seven days from the date of invoice. NO claims will be honored after seven days. All returns must be authorized by M-B Electronics. Call 800-872-9456 if you have a damage shipment.Q:What address to I use for returns or repairs?
A:Our address for shipping us repairs is 3040 Industrial Blvd, Bethel Park, PA 15102-3213.Returns should also be sent to this address but require a Return Authorization before you send your return.If you have a question that is not answered here, please call or use our online contact form and we'll be happy to assist you.
